Refund Policy
Soloist is sold by PecanAi LLC. This policy is part of the Terms of Service, and it is deliberately short.
The rule: if you ask within 14 days of a payment and you haven't hammered the service in the meantime, we refund it in full. No form, no retention call.
Monthly subscriptions
Cancel any time. Cancelling stops the next charge and you keep access until the end of the month you've paid for. If you cancel within 14 days of a charge and you've barely used that month, email us and we'll refund it.
Annual subscriptions
Full refund if you ask within 14 days of the payment. After 14 days we'll refund the unused whole months, minus the discount you got for paying annually — an annual plan that's refunded month-by-month is charged at the monthly rate for the months you used.
We refund without being asked when
- You were charged twice for the same thing.
- You were charged after cancelling.
- We retire an app or collection you're paying for — you get a pro-rata refund for the remainder of your term.
- A payment couldn't be attached to an account. If money reaches us with no identifiable Soloist account, we refund it rather than sit on it.
What we don't refund
- Time already used on a plan you were happy with, beyond the terms above.
- Charges more than 12 months old.
- Accounts we've closed for a serious breach of the Terms — spam, fraud, or illegal content.
We don't refund for an unreleased app failing to arrive, because we don't sell unreleased apps: a collection is sold on what it contains today, and the site says which apps those are. If we told you something specific about a release and it turned out to be wrong, that's a different matter — email us and we'll fix it.
How to ask
Email support@soloisthq.com from the address on your account and say what you'd like refunded. You don't have to justify it. We aim to reply within two business days.
How it comes back
Refunds go through Stripe to the original payment method. Stripe usually posts them within 5–10 business days; how fast your bank shows it is up to your bank. We'll email you when it's sent.
Chargebacks
Please email us before disputing a charge with your bank — a refund we issue directly lands faster than a dispute, and a dispute automatically suspends the account while it's open.
Your legal rights
If consumer law where you live gives you a stronger right to a refund or a cancellation period than this policy does, that law wins. This policy never takes away a statutory right.
Contact
PecanAi LLC — support@soloisthq.com